
*TCM Contractors LTD Terms & Conditions*
1. *Introduction*
- Please read the following terms & conditions carefully as they will outline everything you need to know about the agreement you will enter into once you accept an estimate for TCM Contractors LTD to carry out drainage, plumbing, groundwork, or general building work. By accepting an estimate, you agree to be bound by these terms and conditions.
​
2. *Charges and Pricing*
- TCM Contractors LTD will charge for services based on either Hourly Rate Work or Fixed Price Work.
- *Hourly Rate Work*: This includes, but is not limited to, travel time to collect materials, time taken sourcing parking, liaising with the office regarding job issues, and completion of work reports. The hourly rate depends upon the specific work you require and will be charged against the number of hours taken to carry out the work. It does not include materials. All charges are subject to VAT.
- *Fixed Price Work*: This includes hours spent and materials. All charges are subject to VAT.
- Any parking charges incurred will be additional and without VAT.
​
3. *Estimates and Revisions*
- The price estimated for Fixed Price Work is open for acceptance within 30 days of receipt, provided that the work can be commenced within 90 days from the date of the estimate. If you decide to commence work after this period, we will notify you if there has been a change in the price requiring a revised estimate and explain the reasons for the change.
- An estimate may be revised in the following circumstances:
- If you request additional work that was not included in the initial estimate.
- If there is an increase in the cost of materials.
- If further work is discovered that was not evident at the time of the estimate.
- If a fundamental mistake is found in the estimate.
​
4. *Out of Hours Work*
- TCM Contractors LTD will add an additional 1.5x charge for Out Of Hours work on the hourly rate only. This applies to any attendance undertaken between the hours of 17:00 and 08:00 Monday to Friday, and 00:00 - 23:59 on Saturdays and Sundays.
​
5. *Cancellation Fees*
- TCM Contractors LTD reserves the right to charge a cancellation fee for any assigned work to cover wages and material costs. The cancellation fees are as follows:
- If cancelled 48 hours prior to the assigned start time, 25% of the estimated cost will be charged.
- If cancelled 48 to 24 hours prior to the assigned start time, 50% of the estimated cost will be charged.
- If cancelled less than 24 hours prior to the assigned start time, 100% of the estimated cost will be charged.
​
6. *Payment Terms*
- Invoices are due for payment as per the terms set on the invoice delivered to you by either email or post. Any invoice or part thereof shall accrue interest at the rate of 4% over the base rate until the invoice is paid in full.
- Workmanship is only guaranteed where payment of the invoice is made in full.
​
7. *Liability and Guarantees*
- The work will be carried out in a professional manner, but TCM Contractors LTD cannot be held liable for any damage unavoidably caused to decorations, fittings, and the like as a result of installing/maintaining any new or existing equipment as specified in the estimate or removing, replacing, or disturbing existing pipework, appliances, tanks, cylinders, or other fixtures and fittings.
- TCM Contractors LTD shall not have any liability for any failure to perform its obligations under this estimate/invoice if it is prevented from doing so by causes reasonably beyond its control. This includes unforeseen circumstances such as industrial disputes, strikes, lock-outs, fire, accidents, war, or problems with the fabric of the building, including the roof, or problems with goods being delivered on time by a third party.
- TCM Contractors LTD shall not have any liability for any indirect, special, or consequential loss or damage, or loss of profit, with the exception of damage for death or personal injury. The total liability of TCM Contractors LTD under this agreement shall not exceed the price paid. Should any additional work be required as a result of unforeseen circumstances, you will be responsible for meeting the costs of such work.
- All work carried out by TCM Contractors LTD carries a full 12-month guarantee on our workmanship. Guarantees on materials run in accordance with the manufacturer’s warranty periods where applicable. In the event of a failure beyond the guarantee period, we will be happy to investigate the cause and recommend a solution, but charges will apply for remedial work outside the guarantee period.
- This guarantee does not apply where work is carried out on poor quality installations or installations over 10 years old. External drains, gutters, and plumbing works exposed to weather elements are not covered by any TCM Contractors LTD warranties; all liability rests with the material supply warranty and the property owner.
​
8. *Customer Responsibilities*
- It is your responsibility to ensure that materials and tools held at your premises are safe and secure. Any losses of materials and tools on site are chargeable.
- If you are a tenant, you may need your landlord’s permission to carry out the work covered by the estimate. TCM Contractors LTD will assume that you have obtained such permission. We shall not have any liability for any loss or damage arising from failure to obtain such permission.
​
9. *Cancellation and Variations*
- Should you cancel your order at any time prior to the commencement of the work, TCM Contractors LTD will retain any paid deposit as a contribution towards any costs it has incurred or the cost of parts and materials.
- An estimate/invoice cannot be varied except in writing by TCM Contractors LTD.
​
10. *Security and Title*
- Title to materials or goods will not pass from TCM Contractors LTD to you until payment of our invoice is made in full. Until payment is made, TCM Contractors LTD has the absolute right to repossess the materials or goods and deal with them as it wishes.
​
11. *Photography and Copyright*
- Completed work may be photographed and used by TCM Contractors LTD, who own the copyright to such photographs.
​
12. *Right to Decline Work*
- We reserve the right to decline any work.
​
13. *Governing Law*
- These Terms and Conditions shall govern the contract between TCM Contractors LTD and you, and shall prevail over any other communications (written or oral) between TCM Contractors LTD and you.
- This agreement is governed by English law and shall be subject to the exclusive jurisdiction of the English courts.
---